Returns & Refunds Policy

Last Updated: February 20, 2025

Thank you for purchasing our products or subscribing to our services at timerway.com, operated by Tim Erway, LLC.

We strive for customer satisfaction and offer a 30-day money-back guarantee on eligible products and services.

Definitions

  • This Website (or Application): The platform that provides the services and products.
  • Owner (or “We” or “Us”): Tim Erway, LLC, the entity that operates this website.
  • Product (or Service): The items or services offered for sale on this website.
  • User (or “You”): Any person or entity using this website.

Refund Policy

Digital Products & Services

  • Refundable: Some digital products may come with a satisfaction guarantee. If a specific product is eligible, this will be clearly stated at the time of purchase.
  • Non-Refundable: Digital products that are downloadable, licensed, or accessed on a subscription basis are not eligible for returns or refunds, unless stated otherwise in the product description.

Physical Products (If Applicable)

To be eligible for a return, a physical product must:

  • Be unused and in original condition with all packaging intact.
  • Have a receipt or proof of purchase.

Exceptions

A product is eligible for return if:

  • It arrived damaged or has missing parts.
  • It does not match the product description.

Sale Items: Products purchased on sale or as part of a promotion may or may not be eligible for a refund, depending on the terms specified during purchase.

How to Request a Refund

  1. Contact support@timerway.com with your order number and reason for the refund request.
  2. If applicable, you may need to provide screenshots, product access details, or proof of issues.
  3. If your refund is approved, it will be processed to your original payment method within 14 business days.

Late or Missing Refunds

If you haven’t received a refund:

  • Check your bank account, as refunds may take 5-14 business days to process.
  • Contact your credit card provider if needed.
  • If the issue persists, contact us at support@timerway.com.

Shipping for Physical Returns (If Applicable)

  • You are responsible for return shipping costs unless the item was damaged or incorrect.
  • We provide free return shipping labels for defective items only.
  • Shipping costs are non-refundable.

Contact Information

For any refund-related questions, contact:

Tim Erway, LLC
7901 4th St N #19212
St. Petersburg, FL 33702, United States

Email: support@timerway.com
Phone: (833) 469-2146
Website: timerway.com/support